Job Title Customer Service Team Leader Location Abingdon, Oxon, OX14 Salary and 163 21k
*and 163 24 per annum With our client their products speak for themselves an eclectic mix of gifts, home accessories and lifestyle products.
From the innovative novelty to the perfectly practical their collections are quirky and ranges radical.
All products are carefully craftedand provided with a smile, ensuring they live up to their name.
Job Role The customer service team leader is responsible for supervising, guiding and motivating the customer services team to ensure we provide high quality service to our customers.
Supporting the sales manager with National Accounts administration and sales teamsupport.
Key Responsibilities Run morning meetings with your team to manage daily work schedule including lunch coverReceive all orders from accounts and distribute to team depending on workloads prioritiesMaking sure all customer service duties are being adhered toAnswering the telephone in a professional manner and redirecting calls throughout the office appropriatelyTaking orders over the phone and dealing with queries relating to ordering and deliveryEfficient order processing for all companiesMaintaining forward order folder, processing these within the appropriate time frame and using initiative regarding these including spring seasons and xmas ordersEmailing batches to 2WL on a daily basis to ensure good delivery times to our customers.
Good communication with 2WL regarding orders enquiriesFilingWeekly meeting with sales manager1
*1 meetings with customer services team.
Franking daily post and any postal servicesMaking sure answer phones are attended to first thingGeneral support to customer services and assisting with general enquiries and answering the phone during busy times, lunches and holiday coverAd hoc communication with 2WL to discuss any problems inefficiencies that can be worked on.
National Accounts Processing of major national account orders all brokerage, John Lewis, Paperchase, Menkind, M and G, Hobbycraft, Waterstones, WH Smiths group and Waitrose.
Maintaining EDI file, making sure stock lines taken have barcodes on file in order to be processed and amend any EDI changes required on Lakeview.
Admin for all replans for Nationals where any new line forms are neededDealing with high end customer service queriesEmailing orders each day to 2WLEstablishing good communication with 2WL regarding all national ordersWeekly meeting with sales manager Communication Sales managerCustomer service team2WLAccountsProduction Sales team support Best Sellers report quarterlyOccasions list kept up to dateAwareness of new products and distribution of samples to repsGeneral support
*ad hoc sample requests, stationery requests etc.
Experience Competencies Experience Customer service skills essentialBusiness admin experience requiredSupervisory experience desired Competencies Good customer service skillsGood leadership skillsAbility to multi taskGood organisational skillsStrong written and verbal communication skillsEffective working to deadlinesDemonstration of initiative and receptive to new ideasInnovative problem solverThorough, accurate, timely, attention to detailGood knowledge of Microsoft Office suite, particularly MS Word, Excel and Outlook As no relocation fees will be provided, our client can only accept applications from candidates eligible to live and work in the UK.
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Candidates with the experience or relevant job titles of Contact Centre Team Manager, Call Centre Team Lead, Customer Service Manager, Call Centre Leader, Senior Contact Centre Executive, Senior Contact Centre Adviser, Service Team Leader, Delivery TeamLeader, Call Centre team Manager will also be considered for this role.